Register and Support your members on WhatsApp
No app to install
For Microfinance Institutions & Credit Unions
Member registration · Loan reminders · Digital payments · Receipts · Account balance
Works with your branch process. No need to change your current system.
Member registration on WhatsApp
Members can start registration on WhatsApp and receive a reference to present at the branch. Your staff completes the final checks as usual, but with less paperwork and fewer repeat questions.
Simple guided registration
The member enters basic details and uploads an ID photo in a guided form.
Reference for the branch
The member receives a short reference number to present at the branch for activation.
Less time at the counter
Staff can review the details before the visit instead of starting from zero.
You stay in control
WhatsApp helps with registration, but account approval and activation remain your decision.
Once activated, members can
Pay, get receipts, check balances, and ask for help — without coming to the branch for simple requests.
Receive loan reminders and pay
Members receive clear reminders showing the amount to pay and the due date. They pay using Mobile Money and receive confirmation immediately.
View exampleRequest help when payment is difficult
If a member cannot pay on time, they can explain their situation and suggest a new date or amount. Staff receive a clear message instead of missed calls.
View exampleReceive payment receipts
After payment, members receive a WhatsApp receipt with a reference number. The receipt can be shown later if there is a question.
View exampleCheck balances and recent activity
Members can check balances and recent payments on WhatsApp, without calling the office or visiting a branch.
View exampleHow it works
The member messages you on WhatsApp
The member selects your institution and starts registration or chooses a service.
Your institution stays in control
Your branch activates accounts using your normal process. WhatsApp only reduces the back-and-forth.
Members get clear confirmations
Payments, receipts, and requests are sent with clear references that can be checked later.
Security and control
Built for institutions that must protect member information and keep clear records.
- Institutions control what members can access on WhatsApp
- Members can be verified before sensitive information is shown
- Sensitive services can be protected with a member PIN
- PINS are protected and never stored as readable numbers
- Records can be kept for requests, payments, and confirmations
- Supports Mobile Money payments (MTN MoMo, Orange Money)
- Can connect to your existing system — or run safely during a pilot
Designed for
Member-based financial institutions serving individuals, families, and small businesses.
Microfinance Institutions
Institutions providing loans, savings, and basic financial services to their members.
Credit Unions
Member-owned institutions serving communities, associations, and workplaces.
SACCOs & Cooperatives
Savings and credit cooperatives managing member contributions and loans.
Bring this to your institution
Bring member registration, loan reminders, payments, and receipts to WhatsApp — without building a mobile app.
Get in touch
Tell us about your institution and we'll reach out to discuss how MFI Digit can help.
Try a WhatsApp demo
Enter your details below and we'll send you a WhatsApp message.
A demo account will be created with a partner credit union.
Use the demo PIN to make loan payments, view balances, and try the service.